Don’t over-play a crisis
Crisis’s come in all sizes. Some of them are during the once routine course of business and could be as simple as an upset customer. Then we have the new definition of crisis with our current pandemic. In all instances, a crisis is an ideal time to make appropriate changes. The key is to keep the magnitude of the change appropriate for the crisis. Change will always have an inherent amount of resistance. The key is to make sure the change is still logical for the size of the crisis. If the chain of logic is not consistent, the ability for employees to embrace the change, and more importantly rally around the change, is going to be lost as well. (more…)